Terms of Service

1. The Service

1.1. Your right to use the Service

Subject to these Terms, your plan limits, and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription period for your internal business or personal purposes — including through APIs or integrations you authorize. Each person who uses the Service under your account must have their own login. Do not share credentials. You are responsible for all activity under your accounts and for setting appropriate access permissions for anyone you invite.

1.2. Content

You may upload, import, or otherwise submit data, files, datasets, queries, and other materials to the Service (“Inputs”), and the Service may generate analyses, visualizations, cleaned datasets, reports, dashboards, or other outputs based on your Inputs (“Outputs”) (Inputs and Outputs together, “Content”). We may use Content to provide, maintain, and secure the Service, comply with law, and enforce these Terms — but not to train models except as described in Section 1.3. By submitting Inputs, you represent that you have all rights and permissions needed for us to process them under these Terms and applicable law.

1.3. No training on your Content without consent

OLAMBUS WILL NOT USE YOUR CONTENT TO TRAIN ANY MACHINE LEARNING OR AI MODELS, NOR PERMIT ANY THIRD PARTY TO DO SO, UNLESS YOU HAVE EXPLICITLY OPTED IN — FOR EXAMPLE THROUGH A WRITTEN AGREEMENT OR AN IN-PRODUCT CONTROL WE MAKE AVAILABLE.

1.4. Use restrictions

Except to the extent applicable law prohibits these limits, you may not, and may not allow others to: (i) reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service; (ii) copy, modify, frame, mirror, or create derivative works of the Service itself; (iii) sell, resell, rent, lease, sublicense, or provide access to the Service to any third party, or use it for a third party's benefit, except through the Service's APIs or your authorized integrations; (iv) use the Service to build a competitive product, or systematically use the Service or its Outputs to train or develop a competing AI or machine learning model; (v) use the Service for benchmarking, competitive analysis, or monitoring its availability or performance; (vi) scrape, extract, or systematically collect data from the Service beyond normal API use; (vii) circumvent or disable any security measure, except for good-faith security research disclosed to us at security@olambus.com; (viii) transmit viruses, malicious code, or anything that interferes with the Service; (ix) remove copyright or proprietary notices from the Service or its Outputs; or (x) use the Service in violation of law or these Terms. We may suspend or terminate access if we reasonably determine that you or anyone using your account has violated this section.

1.5. Collaboration and sharing

The Service may let you invite others to collaborate on or view projects, dashboards, and reports. You are responsible for (a) ensuring you have the right to share the underlying data, (b) applying appropriate access controls when Content is sensitive, and (c) the actions of anyone you grant access. We are not responsible for how collaborators use, download, or further distribute shared Content once you have granted them access.

1.6. Support

We provide support consistent with your plan, generally by email at support@olambus.com. Response times are best-effort and are not covered by a formal SLA unless we agree otherwise in writing.

1.7. Technical requirements

You are solely responsible for any systems, databases, file sources, and third-party services you connect to the Service. We disclaim all warranties related to those systems and services.

1.8. Changes to the Service

We may update, modify, or discontinue features — including AI models, algorithms, third-party providers, and infrastructure — from time to time. We will use commercially reasonable efforts to notify you of material changes. No such change is, by itself, a breach of these Terms, provided the core functionality of the Service remains materially available.

1.9. Usage Data

We may collect and analyze data about how the Service is accessed and used (“Usage Data”), including technical logs, metadata, telemetry, authentication data, device and connection information, administrative settings, and usage patterns related to your Content (such as how often it is accessed). Usage Data excludes the substance of your Content. We may use Usage Data in de-identified and aggregated form, during and after these Terms, to maintain and improve our products. We will not combine or re-identify Usage Data in a way that would reveal your Content or identify you or your users. We will not use Usage Data for third-party advertising or sell it to data brokers.

1.10. AI Features

The Service includes artificial intelligence and machine learning features, including models we operate and third-party large language model APIs (collectively, “AI Features”). A current list of AI sub-processors is available on request at support@olambus.com. Where your Content is shared with a third-party AI provider to generate Output, we apply a reversible tokenization process designed to reduce exposure of personal information before that data leaves infrastructure we control, as further described in our Privacy Policy. You authorize us to share Content with these providers on that basis. Our agreements with AI providers require them to keep your Content confidential and delete it promptly after the applicable process is complete, except where retention is required by law or needed to detect misuse. We are not liable for unavailability, errors, or degraded performance of AI Features caused by third-party providers outside our reasonable control.

1.11. Your responsibilities

(a) You are responsible for reviewing all Outputs for accuracy and appropriateness before use; Outputs are subject to the disclaimer in Section 6.4. (b) Where you use AI-assisted cleaning or transformation features, you are responsible for reviewing and approving proposed changes (via preview-before- commit workflows, where offered) before they are applied. (c) Interactions started by automated systems, agents, or programmatic workflows on your behalf count as your use of the Service and toward applicable usage limits and Credits; you assume the risk of third-party systems you authorize to access the Service. (d) AI Features are not a substitute for professional judgment; you may not use them where a failure could lead to death, personal injury, or environmental damage, or to make consequential decisions about individuals without appropriate human oversight as required by law. (e) You are solely responsible for ensuring that your use of integrations complies with the terms of any third-party platform you connect.

1.12. Third-party services

The Service may integrate with third-party data sources, storage, or export destinations you connect. You are responsible for enabling and configuring each integration. We may share or receive Content through those integrations to provide the Service. Third-party services are not under our control, and your use of them is governed by your agreement with the applicable provider.

1.13. Previews

We may offer features not yet generally available (“Previews”), whether labeled beta, alpha, early access, or similar. Previews are provided “as is,” are not intended for production use, and may be changed or discontinued at any time. Previews are excluded from the warranty in Section 6.1. Our obligations regarding data security and confidentiality of your Content still apply to Previews.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the Service. By using the Service, you represent that: (a) you meet this age requirement; (b) you have not previously been suspended or removed from the Service; and (c) your use complies with all laws applicable to you.

3. Account registration and security

To access most features, you must register for an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@olambus.com if you suspect unauthorized use of your account.

4. Ownership

4.1. The Service

We and our licensors retain all right, title, and interest, including intellectual property rights, in and to the Service, Documentation, and Usage Data (collectively, the “Olambus Properties”). No rights are granted except as expressly stated in these Terms.

4.2. Your Content

As between you and Olambus, you retain all right, title, and interest in your Inputs and in the Outputs generated from your Inputs (for example, your cleaned datasets, visualizations, and reports). Your ownership of Outputs does not extend to the Olambus Properties, including underlying models, algorithms, prompts, or other components used to generate those Outputs. We make no representation that any Output is eligible for copyright or other intellectual property protection. You grant us a non-exclusive, worldwide, transferable, sublicensable, royalty-free license to process, display, copy, store, modify, transmit, and otherwise use your Content solely to provide the Service to you and for the other purposes described in these Terms — excluding model training except under Section 1.3.

4.3. Feedback

If you send us suggestions or other feedback, we may use it to improve our products without restriction or payment to you, and without identifying you as the source. Feedback does not include your Content.

5. Fees and payment

5.1. Fees

We set the fees for the Service and will make reasonable efforts to keep pricing information on our pricing page up to date. We may change fees, including by adding new charges, with advance notice before changes apply to you. Except as otherwise stated, all fees are in United States Dollars (USD) and non-refundable, except as required by applicable Canadian consumer protection law.

5.2. Taxes

You are responsible for all sales, use, GST/HST, or similar taxes or levies, other than our income tax. Fees are exclusive of taxes. Where required by Canadian tax law, applicable sales tax is added based on your billing location.

5.3. Authorization

You authorize us to charge all applicable fees, taxes, and other amounts owed under these Terms to the payment method on your account, including recurring subscription and usage-based charges, through our payment processor.

5.4. Subscriptions

Paid plans renew automatically for successive periods equal to your selected billing cycle unless you cancel or we terminate under these Terms. Your account will be charged on each renewal date. You must cancel before the renewal date to avoid being charged for the next period. You can cancel from account settings or by emailing support@olambus.com.

5.5. Delinquent accounts

We may suspend or terminate access to paid features for any account with an amount past due. Undisputed fees not paid when due bear interest at 1.5% per month (or the maximum rate permitted by Canadian law, if lower). If you dispute fees in good faith, you must pay the undisputed amount while the dispute is resolved. If your payment method fails at renewal, we may delete your account and associated Content after providing 15 days' notice.

5.6. Usage pricing

Certain features may be subject to usage limits or consumption-based pricing as described in your plan. We may change such limits or pricing with reasonable notice, effective only from the date specified and never retroactively. Usage-based fees, where applicable, are invoiced monthly in arrears. Usage by automated systems or workflows you authorize counts the same as direct use.

5.7. Credits

“Credits” are units of consumption used to meter access to credit-consuming features, including AI Features. Certain plans include Credit allotments or let you purchase additional Credits (including top-up packs). The number of Credits consumed per action may vary based on the feature, the AI model involved, and the complexity of the request. We may modify allotment levels, consumption rates, and rollover periods with reasonable notice; changes apply to usage after the effective date. You are responsible for monitoring your Credit balance; when Credits are exhausted, credit-consuming features become unavailable until Credits refresh or are purchased. Credits have no cash value, cannot be exchanged for cash, are non-transferable and non-refundable, and are forfeited on cancellation or termination, except where required by law.

5.8. Payment processors

Your payment obligations and relationship with our third-party payment processor are also governed by that processor's terms. We may disclose information about you or these Terms to the payment processor as needed to process transactions. We are not responsible for errors or issues caused by the payment processor.

5.9. Free trials and free tier

We may offer a free tier or a trial of paid features, limited to the features and duration we communicate and intended only for evaluating the Service. When a trial ends, access to trial-only features ceases unless you purchase a paid plan. Trials do not auto-renew into a paid plan.

6. Warranty and liability

6.1. Limited warranty

We warrant that the Service will conform in all material respects to the Documentation during your paid subscription period. This warranty does not apply where nonconformity results from (a) modification of the Service by anyone other than us, (b) use with systems not recommended in the Documentation, or (c) use not in conformance with the Documentation. This warranty does not apply to free trials or Previews.

6.2. Remedy

If the Service does not conform to the warranty in Section 6.1, our sole obligation and your sole remedy is, at our election: (i) use commercially reasonable efforts to correct the nonconformity, provided we can recreate it; (ii) replace the nonconforming Service; or (iii) if neither is feasible, terminate the affected subscription and refund prepaid fees for the remaining period. You must notify us in writing within ten (10) days of identifying a nonconformity, with a specific description.

6.3. Mutual representation

Each of us represents that we have validly entered into these Terms and have the legal power to do so.

6.4. Disclaimer

EXCEPT AS PROVIDED IN SECTION 6.1, THE OLAMBUS PROPERTIES, AI FEATURES, AND ANY OUTPUT GENERATED BY THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT GUARANTEE THE SERVICE OR AI FEATURES WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET YOUR REQUIREMENTS. AI FEATURES MAY PRODUCE INACCURATE OUTPUT, INCLUDING HALLUCINATIONS. YOU ARE RESPONSIBLE FOR VERIFYING ALL OUTPUT BEFORE USE AND ASSUME ALL RISK IN CONNECTION WITH YOUR RELIANCE ON THE SERVICE, AI FEATURES, THIRD-PARTY SERVICES, AND OUTPUT.

Nothing in this Section 6 excludes or limits any warranty, guarantee, or right that cannot lawfully be excluded under applicable Canadian law, including Canadian consumer protection law where it applies to you.

6.5. Compliance

You represent that: (a) you will use the Service in compliance with all applicable laws, including Canadian anti-spam (CASL), privacy, and export/sanctions law; and (b) you will not use the Service to transfer or process data in violation of applicable law governing the export, transfer, or handling of that data.

6.6. Limitation of liability

NEITHER PARTY WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INDIRECT DAMAGES, LOSS OF REVENUE OR PROFITS, LOSS OF DATA, OR COST OF COVER, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS, BREACH OF SECTION 1.4 (USE RESTRICTIONS), INDEMNIFICATION OBLIGATIONS, OR EITHER PARTY'S LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, EACH PARTY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY, OR (B) USD $100.

This limitation applies regardless of the form of action and does not apply to liability that cannot lawfully be limited under Canadian law, including liability for death or personal injury caused by negligence, or where prohibited by applicable Canadian consumer protection law.

7. Indemnity

To the fullest extent permitted by law, you agree to defend and indemnify Olambus and our personnel from claims, damages, and reasonable expenses (including legal fees) arising out of: (a) your violation of these Terms or applicable law; (b) a claim that your Content infringes or violates third-party rights; (c) your configuration or use of AI Features, including automated workflows and integrations; or (d) any system you connect to the Service. We must promptly notify you of any such claim, give you control of the defense and settlement, and provide reasonable assistance at your expense.

8. Confidentiality

8.1. What counts as confidential

“Confidential Information” means information one of us (“Discloser”) shares with the other (“Recipient”) that (i) is marked confidential at disclosure, (ii) is identified orally as confidential, or (iii) a reasonable person would understand to be confidential given its nature or the circumstances. The Olambus Properties are our Confidential Information regardless of marking. Your Content is your Confidential Information. Confidential Information excludes information the Recipient can show was already known to it, is lawfully received from a third party, becomes public through no fault of the Recipient, or is independently developed without reference to the Discloser's information.

8.2. Use and disclosure

The Recipient will not use Confidential Information other than to perform its obligations or exercise its rights under these Terms, and will protect it with at least a reasonable degree of care. The Recipient may disclose Confidential Information to its advisors bound by confidentiality, or as required by law, provided it gives the Discloser reasonable notice (where legally permissible) to seek protective measures.

9. Protection of your data

9.1. Security measures

We use commercially reasonable administrative, technical, and physical measures designed to protect your Content, including encryption in transit and, where supported by our infrastructure providers, at rest.

9.2. Personal data

Each of us will collect, use, store, and process personal data in accordance with applicable Canadian privacy law, including PIPEDA. Our handling of personal data is further described in our Privacy Policy.

9.3. Restricted and at-risk data

The Service is not designed with specialized security controls for data subject to heightened regulatory requirements (“Restricted Data”), including payment card data subject to PCI-DSS or health information subject to specific health-privacy statutes. Do not submit Restricted Data unless we have agreed in writing to a compliance environment that supports that data type. The Service is similarly not designed with specialized safeguards for biometric identifiers, precise geolocation, genetic data, or data of individuals under 18 (“At-Risk Data”); if you submit such data, you assume the associated risk. You are solely responsible for configuring and using the Service consistent with your own legal and regulatory obligations.

9.4. Backups

The Service is not a backup, archival, or retention service. You are solely responsible for backing up and retaining your own copies of Content. We are not liable for loss, alteration, or corruption of Content except as caused by our breach of Section 9.1.

10. Term and termination

10.1. Term

These Terms remain in effect for as long as you maintain an active account or paid subscription, unless terminated earlier under this Section 10.

10.2. Termination for breach

Either of us may terminate these Terms on written notice if the other materially breaches them and fails to cure within thirty (30) days of notice specifying the breach. We may alternatively suspend the Service if you violate the use restrictions (Section 1.4) or if an undisputed amount is past due more than thirty (30) days.

10.3. Termination by Olambus

We may terminate these Terms or cancel your account for any reason, including inactivity of one hundred eighty (180) days or more, with reasonable notice where practicable. If we terminate a paid subscription without cause, we will refund unused prepaid fees on a pro-rata basis; termination for a Terms violation is not eligible for a refund.

10.4. Termination for insolvency

Either of us may terminate immediately on written notice if the other becomes insolvent, has a receiver appointed, or makes an assignment for the benefit of creditors, except as prohibited by applicable insolvency law.

10.5. Effect of termination

On termination or expiration: (a) all licenses granted to you end and you must stop using the Service; (b) we have no further obligation to provide the Service; (c) you remain liable for accrued and unpaid fees; and (d) upon your written request, we will delete your account and associated Content within a commercially reasonable period, subject to our Privacy Policy retention practices. We are not obligated to provide data export or migration assistance beyond a reasonable window following notice of discontinuation, but we will make reasonable efforts to allow export before deletion. You are responsible for exporting anything you need beforehand.

10.6. Survival

Sections 1.4, 1.9, 4, 5.1–5.7, 6.4, 6.6, 7, 8, 9, 10.5, 10.6, 11, 13 (excluding 13.2 and 13.6), and 14 survive termination or expiration of these Terms.

11. Intellectual property complaints

If you believe content on the Service infringes your intellectual property rights, contact support@olambus.com with: a description of the copyrighted or protected work; the location of the allegedly infringing material within the Service; your contact details; and a signed statement of good-faith belief that the use is unauthorized and that your notice is accurate.

12. Privacy

Our collection and use of personal data is described in our Privacy Policy. Where you upload data containing personal information of third parties (for example, customer records for analysis), you are responsible, as the applicable controller or equivalent, for having a lawful basis to process and share that data through the Service, including compliance with PIPEDA and any other applicable data protection laws. We act as a service provider / processor with respect to such Content, processing it only to provide the Service and as you instruct.

13. Miscellaneous

13.1. Notices

Notices under these Terms will be in writing. We may send notices to you by email to the address on your account or through the Service. You will send notices to us at support@olambus.com.

13.2. Publicity

Solely for marketing purposes, you agree we may identify you as an Olambus customer and use your name and logo in promotional materials. You may opt out anytime by emailing support@olambus.com.

13.3. Injunctive relief

A breach of confidentiality, intellectual property, or use restriction obligations (Section 1.4) may cause irreparable harm not adequately remedied by damages alone. We may seek injunctive or other equitable relief in a court of competent jurisdiction without needing to prove actual damages or post a bond, in addition to other available remedies.

13.4. Compliance with law

Each of us will comply with applicable law with respect to providing or using the Service, including Canadian export control and sanctions law, where applicable.

13.5. No waiver

Neither party's failure or delay in exercising a right constitutes a waiver unless expressly waived in writing.

13.6. Relationship

We are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

13.7. Force majeure

We are not liable for delay or failure in performance due to causes outside our reasonable control. Your payment obligations are not excused by a force majeure event.

13.8. Assignment

Neither of us may assign these Terms without the other's prior written consent, not to be unreasonably withheld, except that either of us may assign them in connection with a merger, reorganization, or sale of substantially all assets related to these Terms, with notice to the other.

13.9. Severability

If a provision of these Terms is held invalid or unenforceable, it will be interpreted to best reflect the parties' intent, and the remaining provisions remain in full force.

13.10. Entire agreement and changes

These Terms, together with our Privacy Policyand any other documents incorporated by reference, constitute the entire agreement between you and Olambus regarding their subject matter. We may modify these Terms by posting updated terms with a new effective date. Material changes will be indicated by updating the “Last updated” date and, where appropriate, by notice through the Service or email. Your continued use of the Service after such posting constitutes acceptance. If you don't agree, you must stop using the Service. Terms on any purchase order or similar document you submit have no effect and are rejected.

13.11. Governing law

These Terms are governed by the laws of Canada, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

13.12. Dispute resolution

Informal resolution. Before starting a claim, each of us agrees to notify the other of the dispute and attempt in good faith to resolve it informally. We will contact you at the email on your account; you may contact us at support@olambus.com.

Forum. Subject to the next paragraph, any dispute that cannot be resolved informally will be brought exclusively in the courts of Canada, and each of us submits to the jurisdiction of those courts. We do not require you to waive your right to bring a claim in court, or to waive rights that cannot be waived under applicable Canadian consumer protection law, and no provision of these Terms should be read to impose such a waiver on you if you qualify as a consumer under that law.

Business customers. Where you are not a consumer under applicable Canadian consumer protection law (that is, you are acting for business purposes), we may agree by separate written addendum to resolve disputes by arbitration under applicable Canadian arbitration law, in the English language.

13.13. Communications

By using the Service, you consent to receive communications from us electronically, and agree that such communications satisfy any legal requirement that they be in writing. We may send you service-related and, where you have consented, promotional emails. You may opt out of promotional emails using the unsubscribe link; you may still receive essential account and billing notices.

13.14. Interpretation

(a) “Including,” “include,” and similar terms mean “including without limitation.” (b) “Or” is not exclusive. (c) Singular includes plural and vice versa. (d) Section headings are for convenience only.

13.15. Contact

Questions about these Terms can be sent to support@olambus.com. Olambus operates under the laws of Canada.

14. Definitions

“Documentation” means our published user documentation describing the design, functions, or use of the Service, as updated from time to time.

“Fees” means amounts you are required to pay under these Terms and your applicable plan, as set out on our pricing page.

“Input” means Content you submit to AI Features for processing.

“Output” means content generated by AI Features in response to an Input.

“Personal Data” means personal data or personal information as defined under applicable Canadian privacy law.

“Service” means the Olambus data analytics platform and associated APIs made available under these Terms.